Technical Account Manager
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive
We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.
Responsibilities
- Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
- Serve as the lead point of contact and as an internal and external escalation point for your client base
- Analyze clients’ needs and develop a road map to bring clients to best practices
- Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
- Ensure accuracy of technical solutions proposed by your team
- Ensure the timely and successful delivery of projects according to clients' business needs and objectives
- Clearly communicate the progress of initiatives through recurring client meetings
- Maintain customer documentation
- Other duties as assigned
Requirements
- Associate degree or equivalent in a related field.
- 4+ Years of experience in the IT field required
- Exceptional oral and written communication skills.
- Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
- Enthusiastic and committed to the challenges of a growing company and client base.
- Strong follow-through and ability to see tasks to completion.
- Self-starter capable of working independently with minimal supervision.
- Highly organized with sharp attention to detail.
- Current, valid U.S. driver’s license required.
Benefits
Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.
Commitment to Inclusion:
Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
Skills
As published by workable · 11 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- What is your desired salary?
Pick from a list (7)
- How did you hear about Charles IT?
- Are you eligible to work in the United States?
- Current, valid US driver's license is required.
- Can you fluently read, write, and speak the English language?
- Job is an onsite position located in Chesapeake, VA.
- Do you have any limitations that would prevent you from performing the duties of this role as outlined in the job description?
- I certify that answers given herein are true and complete to the best of my knowledge. I understand that clicking the submit button below serves as an e-signature. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an 'at will' nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this 'at will' employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the employer.
Written answers (3)
- Tell us why you think you'd be a great fit for Charles IT.
- If a referral, please share the name of the individual who referred you to the role
- If currently employed: Why are you looking to leave your current position? If not currently employed: What was the reason for leaving your most recent position?