Technical Account Manager/Customer Solutions Architect
Posted Updated
Summary
Serve as OroCommerce's primary technical authority for B2B ecommerce customers and implementation partners: own solution architecture and platform health, resolve integration blockers, and channel feedback to product. Needs 5+ years client-facing technical experience with REST/GraphQL APIs, cloud, and PIM/ERP/CMS/OMS ecosystems. US-based, remote with EST hours.
Job Overview
We are seeking a Technical Account Manager (TAM) to serve as the primary technical authority
and trusted advisor for our customers and implementation partners with a direct link to our product
team. In this role, you will own upfront system design and long-term platform health, lead
solution architecture design, resolve complex integration blockers during implementation, and
drive ongoing platform growth through new feature adoption, system optimization, and technical
account management. By bridging hands-on engineering with strategic account management,
you will ensure partners build scalable, high-value solutions on our platform while continuously
channeling partner feedback and feature requests directly to our Product and Engineering
teams. The ideal candidate is a consultative system architect who combines deep hands-on
integration and implementation expertise with strong client management skills, proven in guiding
implementation partners through complex technical deployments while driving long-term
platform adoption.
Key Responsibilities
Technical Account Oversight
● Act as the primary technical point of escalation for assigned clients and partners
● Translate business needs into technical requirements and solutions
● Oversee technically complex scope items & ensure successful delivery
● Monitor health of (or suggest need for) Technical Advisories
● Identify project risks from SIs and other third party developers, including potential need
for intervention by Oro
● Own architecture and solution related requests to support
● Escalate support tickets when needed to coordinate timely resolution
● Report any recurring issues or feature requests to the Oro product team
Cross-Departmental Collaboration
● Close collaboration with account main contact (CSM)
● Communicate with product and delivery teams, as needed, including go-live support
● Work with support and professional services team on client and partner advisory for
customization requests
● Compare estimates vs post-project actual hours to improve future estimation work
● Advocate expanding existing features or suggest new ones for product roadmap
● Contribute to process improvements and internal knowledge sharing
Required Qualifications
● 5+ years of experience in technical account management, solutions engineering, or
similar client-facing roles
● Deep technical & architectural depth, including hands-on experience with modern
system design, web APIs (REST, GraphQL), data integration patterns, and cloud
platforms
● Strong understanding of web and e-commerce platforms implementation and
ecosystems (PIM, ERP, CMS, OMS)
● Strong knowledge of web technologies (HTML, CSS, JavaScript, APIs, Server-side
architecture)
● Experience managing multiple clients or projects simultaneously
● Excellent communication and presentation skills
● Strong problem-solving and organizational abilities
● U.S.-based with remote availability during standard EST business hours
● Willingness to travel periodically for onsite customer visits as needed
Preferred Qualifications
● Familiarity with analytics tools (Google Analytics, GA4, etc.)
● Understanding of SEO, CRO, and digital marketing concepts
● Experience with Atlassian tools (JIRA, Confluence, etc.)
● Technical background or prior development experience is a plus
Key Competencies
● Client-first mindset with strong interpersonal skills
● Ability to translate complex technical concepts into a clear, actionable roadmap
● Proactive, detail-oriented, and highly organized
● Adaptability in a fast-paced, evolving environment
What Success Looks Like
● High client satisfaction and retention
● Promptly handled technical escalations
● Results-oriented task prioritization
● Growth in existing accounts through strategic recommendations
● Strong internal collaboration, especially with CSMs
About the Company
OroCommerce is a global B2B eCommerce platform built for complex buying and selling. We help manufacturers, distributors, and wholesalers digitize and scale their businesses through flexible, open-source technology. Collaboration, transparency, and innovation drive how we work across teams, time zones, and partners to deliver lasting value for our customers worldwide.
Salary: $120,000+
We are seeking a Technical Account Manager (TAM) to serve as the primary technical authority
and trusted advisor for our customers and implementation partners with a direct link to our product
team. In this role, you will own upfront system design and long-term platform health, lead
solution architecture design, resolve complex integration blockers during implementation, and
drive ongoing platform growth through new feature adoption, system optimization, and technical
account management. By bridging hands-on engineering with strategic account management,
you will ensure partners build scalable, high-value solutions on our platform while continuously
channeling partner feedback and feature requests directly to our Product and Engineering
teams. The ideal candidate is a consultative system architect who combines deep hands-on
integration and implementation expertise with strong client management skills, proven in guiding
implementation partners through complex technical deployments while driving long-term
platform adoption.
Key Responsibilities
Technical Account Oversight
● Act as the primary technical point of escalation for assigned clients and partners
● Translate business needs into technical requirements and solutions
● Oversee technically complex scope items & ensure successful delivery
● Monitor health of (or suggest need for) Technical Advisories
● Identify project risks from SIs and other third party developers, including potential need
for intervention by Oro
● Own architecture and solution related requests to support
● Escalate support tickets when needed to coordinate timely resolution
● Report any recurring issues or feature requests to the Oro product team
Cross-Departmental Collaboration
● Close collaboration with account main contact (CSM)
● Communicate with product and delivery teams, as needed, including go-live support
● Work with support and professional services team on client and partner advisory for
customization requests
● Compare estimates vs post-project actual hours to improve future estimation work
● Advocate expanding existing features or suggest new ones for product roadmap
● Contribute to process improvements and internal knowledge sharing
Required Qualifications
● 5+ years of experience in technical account management, solutions engineering, or
similar client-facing roles
● Deep technical & architectural depth, including hands-on experience with modern
system design, web APIs (REST, GraphQL), data integration patterns, and cloud
platforms
● Strong understanding of web and e-commerce platforms implementation and
ecosystems (PIM, ERP, CMS, OMS)
● Strong knowledge of web technologies (HTML, CSS, JavaScript, APIs, Server-side
architecture)
● Experience managing multiple clients or projects simultaneously
● Excellent communication and presentation skills
● Strong problem-solving and organizational abilities
● U.S.-based with remote availability during standard EST business hours
● Willingness to travel periodically for onsite customer visits as needed
Preferred Qualifications
● Familiarity with analytics tools (Google Analytics, GA4, etc.)
● Understanding of SEO, CRO, and digital marketing concepts
● Experience with Atlassian tools (JIRA, Confluence, etc.)
● Technical background or prior development experience is a plus
Key Competencies
● Client-first mindset with strong interpersonal skills
● Ability to translate complex technical concepts into a clear, actionable roadmap
● Proactive, detail-oriented, and highly organized
● Adaptability in a fast-paced, evolving environment
What Success Looks Like
● High client satisfaction and retention
● Promptly handled technical escalations
● Results-oriented task prioritization
● Growth in existing accounts through strategic recommendations
● Strong internal collaboration, especially with CSMs
About the Company
OroCommerce is a global B2B eCommerce platform built for complex buying and selling. We help manufacturers, distributors, and wholesalers digitize and scale their businesses through flexible, open-source technology. Collaboration, transparency, and innovation drive how we work across teams, time zones, and partners to deliver lasting value for our customers worldwide.
Salary: $120,000+
