Technical Account Manager

Technical Account Manager

Location: Albuquerque, New Mexico - Remote

Employment Type: Full-Time

GDI Infotech is partnering with a growing Managed Services Provider (MSP) seeking an experienced Technical Account Manager (TAM) to serve as the primary relationship owner for a portfolio of clients. This individual will be responsible for maintaining strong client relationships, driving customer satisfaction, conducting Quarterly Business Reviews (QBRs), and identifying technology, project, and revenue-generating opportunities.

The ideal candidate possesses strong communication and consultative skills, understands the MSP or IT Services landscape, and has a proven ability to build trusted partnerships with small and mid-sized businesses (SMBs).

Key Responsibilities

• Manage and nurture relationships across a portfolio of clients.
  
• Serve as the primary point of contact for strategic account discussions and ongoing business reviews.
  
• Conduct Quarterly Business Reviews (QBRs) and present technology roadmaps, performance metrics, and recommendations.
  
• Identify opportunities for additional services, projects, and technology solutions that align with client business goals.
  
• Collaborate with technical teams to ensure successful delivery of services and projects.
  
• Maintain regular communication with clients to ensure a high level of satisfaction and retention.
  
• Develop a thorough understanding of client environments, objectives, and business challenges.
  

Qualifications

• 3+ years of experience in Account Management, Client Success, Business Development, or a Technical Account Manager role.
  
• Previous experience within an MSP, IT Services Provider (ITSP), or similar technology-focused environment preferred.
  
• Experience working with SMB clients and understanding their technology needs.
  
• Strong presentation, communication, and relationship-building skills.
  
• Ability to identify business opportunities and translate them into technology solutions.
  
• Comfortable discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings.
  

Preferred Skills

• MSP, IT Services, or technology consulting background.
  
• Experience conducting executive-level business reviews and strategic planning sessions.
  
• Proven track record of account growth, client retention, and revenue generation.
  

If you're passionate about building long-term client relationships and helping organizations leverage technology to achieve their business goals, we'd love to hear from you.