Technical Account Manager
Posted Updated 8
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This is a remote position.
Experience Level
This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.
Outcomes You'll Own
- Financial integrity of the account — you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy
- Nurture client relationships — create strong supporters across levels of leadership
- Sustainable growth — expansion and new opportunities within the account, spotted early and converted
- Account stability under stress — risks caught early, escalations contained, trust preserved when things go wrong
- Scalable operations — account knowledge and process that outlive any one person's memory
Activities That Drive These Outcomes (illustrative, not exhaustive)
- Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace
- Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)
- Regular 1:1s with pod leads to surface signals early
- Run the operating rhythm: monthly readouts, QBRs, retro follow-through
- Annual, written reference-ability check with the economic buyer
- Monthly stakeholder map review; treat leadership changes as trip-wire events
- Partner with People Success/recruiting on staffing changes and ramps
- Handle client paperwork, security questionnaires, vendor onboarding, due diligence
- Convert playbook-worthy repeated work into documented process; automate where possible
- Keep CRM/ERP and account records current, down to client-specific details
- Feed learnings back to sales/marketing, references, case studies, patterns
Requirements
What You'll Bring
- Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
- Writing that earns attention, turning messy conversations into eight lines an executive will read
- The instinct to drill down past "it's going fine"
- A habit of arguing with data points, not adjectives
- A track record of taking things to closure
- Comfort operating where boundaries are blurred and nothing's been written down yet
What We Value
- Extreme ownership – you take responsibility for outcomes and drive work end-to-end
- Ability to execute independently and define problems, not just solve assigned tasks
- A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
- The ability to build trust and sell value, not just deliver output
- High standards, autonomy, and a bias toward action.
Benefits
Life at Incubyte
We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Perks
- Dedicated learning & development budget.
- Sponsorship for conference talks.
- Comprehensive medical & term insurance.
- Employee-friendly leave policies.
- Home Office fund
- Medical Insurance
