Technical Account Manager
ABOUT THIS ROLE
As a Technical Account Manager for LiveView Technologies, you are the face of technological and program success for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.
You will proactively ensure optimal performance of the Mobile Security Units by performing technical audits, offering product consultations to the client, instilling best practices for customer programs, and working with Product teams to provide data and feedback that improves our current offering.
ROLE RESPONSIBILITIES
Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients’ objectives and needs.
Configure software settings to meet clients' requirements
Configure, set up, and make adjustments to analytics on various IP camera models
Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics
Be a trusted advisor that both the client and our internal teams can look to for solutions
OUR IDEAL CANDIDATE
Technical Expertise: 3+ years in a customer-facing Technical Account Manager role with troubleshooting across software, IP cameras, electrical systems, or networks.
Escalation & Strategy: Leads resolution for complex client concerns, balancing expectations with operational realities while improving collaboration and response times.
Communication & Relationship Building: Clearly conveys technical concepts to non-technical audiences, maintaining professionalism in high-stakes conversations.
Problem-Solving & Process Improvement: Identifies root causes, driving scalable solutions and long-term efficiency gains.
Leadership & Mentorship: Guides junior team members, develops client enablement resources, and ensures high-quality project execution.
Business Impact & Technical Strategy: Shapes team goals, influences major initiatives, and proactively optimizes scalability.
Cross-Functional Collaboration: Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self-sufficiency.
Independence & Operational Excellence: Thrives in fast-paced environments, highly organized, and operates with minimal supervision.
Skills
As published by ashby · 14 questions
Basics
Name, Email, Resume
Short answers (5)
- Phone
- Are you related to or do you have a close personal relationship with any current employees of LVT?
- LinkedIn Profile optional
- LinkedIn Profile
- Are you related to or do you have a close personal relationship with any current employees of LVT?
Pick from a list (8)
- How did you hear about this opportunity?
- Will you now or in the future require visa sponsorship to work in the country in which the position is located?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- Are you a previous LVT employee?
- How did you hear about this opportunity?
- LVT is not able to provide sponsorship for this role at this time. Will you now or in the future require visa sponsorship (H-1B, TN, etc.) to work in the United States?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- Are you a previous LVT employee?
Attachments (1)
- Cover Letter optional