Technical Account Manager
About the Role
Ocean Computer Group, a Lockstep Technology Group company, is seeking a Technical Account Manager to join our team in Matawan, New Jersey. This is a highly client-facing role that serves as the technical bridge between our customers and the broader Ocean team, partnering closely with Account Executives, our vCIO, and technical resources to ensure clients receive proactive, strategic, and responsive IT support.
The ideal candidate brings a strong technical foundation along with the ability to build trusted client relationships and translate complex technology into clear, business-focused recommendations. You’ll help guide clients through technical needs and improvements, support onboarding and technology reviews, serve as an escalation point when needed, and identify opportunities to strengthen their IT environments and overall partnership with Ocean.
What You’ll Own
- Serve as an extension of the Account Executive and vCIO, supporting clients’ ongoing technical and business needs.
- Build strong, trusted relationships with key client stakeholders and sponsors.
- Conduct technical reviews and provide recommendations for solutions, enhancements, and improvements aligned with each client’s business needs.
- Manage the technical onboarding of new clients, including tool deployment and data and documentation collection.
- Serve as a technical escalation point for issues requiring advanced troubleshooting, vendor involvement, or support beyond the Help Desk.
- Perform technology audits and reconciliations to help ensure client environments align with industry best practices.
- Manage client expectations, communicate progress, and ensure technical deliverables are completed accurately and on time.
- Track key account metrics and communicate account health, progress, and needs to internal and external stakeholders.
- Identify opportunities to improve client environments, strengthen relationships, and support account growth.
- Collaborate across sales, technical, and service teams to deliver an exceptional client experience.