What do we offer YOU?

• Very competitive compensation package
• Annual paid training and continuing education
• Collaborative and supportive team environment
• Entrepreneurial workplace that encourages innovation and ownership
• Career growth supported by active mentorship
• Comprehensive benefits package, including Health, dental, and vision insurance, sick and vacation leave, cell phone reimbursement, gym membership reimbursement, and more
• 401k with a generous employer match

Who are YOU?

You are a highly motivated Client Account Manager who blends technical expertise with a passion for building strong client relationships. You thrive in fast paced, service oriented environments and take pride in delivering dependable, high quality IT solutions that align with client business goals.
You communicate clearly with executives, managers, and end users, and you excel at translating complex technical concepts into practical, business friendly guidance. You are detail oriented, accountable, and motivated, with a strong sense of ownership over client outcomes. You enjoy solving problems, managing multiple priorities, and continuously improving both client environments and service delivery.

What does your day look like?

Technical and Service Delivery
• Design, implement, and support IT infrastructure solutions, including firewall security, LAN WAN networks, server environments, and storage systems
• Provide onsite and remote support, monitoring, troubleshooting, and maintenance to ensure reliable performance
• Perform service and preventative maintenance activities, including installations and equipment deliveries
• Support diverse network and end user environments while multitasking across multiple client needs
• Collaborate with internal teams to resolve issues and deliver effective solution

Client Relationship & Account Management
• Build strong client relationships through consistent, high quality service
• Understand client operations to recommend IT strategies aligned with their goals
• Communicate effectively with executives, managers, and end users to resolve issues and set expectations
• Represent the company with a professional, solution focused approach

Client Success & Growth

• Maintain in depth knowledge of M3TC’s service offerings
• Support Sales efforts by providing technical expertise during the sales process
• Identify new business opportunities by recognizing unmet client needs
• Support clients with IT budgeting, planning, and asset management
• Provide technical specifications for quotes and proposals as needed