Technical Account Manager – Payments Platform

About the Role

Step into a highly visible role as a Technical Account Manager, acting as a trusted partner and strategic advisor for clients utilizing a cutting-edge global payments platform. You will take full ownership of the technical relationship, driving seamless onboarding, advanced configuration, and the continuous optimization of payment methods and processing channels. If you excel at blending deep technical expertise with outstanding client-facing communication, this is your chance to directly shape the success of major global brands.

About the Client

Our partner is a payment gateway provider that operates a massive ecosystem of brands. They simplify complex payments through smart routing technology, real-time monitoring, and SSL/PCI DSS Level 1 security.

As their exclusive recruitment partner, we manage their full-cycle talent acquisition.

What You Will Do

• Act as the primary technical point of contact and strategic advisor for a dedicated portfolio of assigned enterprise clients.

• Oversee the comprehensive onboarding of new brands and payment methods, expertly managing configurations, routing setups, and end-to-end testing.

• Troubleshoot complex, escalated technical issues while proactively providing strategic guidance to optimize client operations.

• Analyze transaction performance metrics deeply, recommending and implementing highly effective optimization strategies.

• Collaborate seamlessly with Product, Engineering, and Support teams to identify and drive systemic platform improvements.

• Escalate intricate bugs, systemic issues, and strategic feature requests to Product and Engineering, backed by clear, data-driven impact analyses.

• Deliver engaging, insightful training sessions and technical demonstrations to empower client teams and ensure platform mastery.

• Maintain and nurture strong, productive relationships with Payment Service Providers (PSPs), acquiring banks, and external technical partners.

• Mentor junior team members and actively contribute to internal knowledge-sharing and documentation initiatives.

What You Bring

• Industry Expertise: A strong, comprehensive understanding of payment processing lifecycles and complex PSP integrations.

• Technical Proficiency: Proven hands-on experience utilizing APIs, Postman, complex PSP dashboards, and advanced reporting or analytics tools.

• Communication Mastery: Excellent interpersonal and presentation skills, with a proven track record of bridging the gap between highly technical and non-technical stakeholders.

• Strategic Execution: A proactive, strategic mindset coupled with strong project management abilities to juggle multiple competing client needs efficiently.

Bonus Points:

• Previous experience working directly with payment providers, acquiring banks, or specialized payment gateways.

• Familiarity with complex routing rules, cascading logic, and advanced payment flows.

• A professional background in FinTech, iGaming, or enterprise SaaS technical support ecosystems.

What's in It for You

• Comprehensive Health: Official employment backed by premium medical insurance to keep you and your well-being protected.

• Work-Life Balance: Up to 30 days of paid leave, ensuring you have ample time to rest and recharge.

• Career Progression: Clear pathways for professional growth and career advancement within a dynamic, rapidly scaling international company.

• Life Milestones: Thoughtful company gifts to celebrate your birthdays, weddings, and newborn arrivals.

• Premium Workspace: A sunny, spacious, and modern office in Panama, fully stocked with complimentary fresh fruits and snacks to keep you fueled.

• Vibrant Culture: Regular team-building events and engaging activities designed to foster collaboration and celebrate shared success.