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Technical Account Manager

Open 17d

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

We're a high-growth staffing agency, and we're hiring a Technical Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles.

In this role, you will act as:

- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)

- A commercial owner focused on account growth and retention

- A trusted point of contact ensuring successful technical placements and client satisfaction

This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.

KEY RESPONSIBILITIES

Placements & Hiring Success

You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.

- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations

- Aligning hiring priorities with budgets and business goals

- Ensuring hiring processes move quickly and efficiently

- Monitoring active technical searches and placement progress

- Managing client communication throughout the hiring lifecycle

- Supporting offer, closing, and onboarding coordination

- Acting as the escalation point for complex client situations

Client Retention & Growth

You will own the overall health, retention, and expansion of your client portfolio.

- Driving account growth through upsells and additional technical hiring opportunities

- Maintaining strong client relationships and long-term retention

- Identifying risks early and proactively managing client satisfaction

- Expanding partnerships across multiple engineering/technical teams within client accounts

- Supporting renewals and ongoing partnership conversations

- Forecasting technical hiring demand and upcoming headcount needs

Strategic Client Partnership

You will serve as a trusted advisor to clients throughout the partnership.

- Building long-term relationships with founders and technical hiring leaders

- Advising clients on technical hiring strategy and market/talent insights

- Conducting strategic check-ins and business reviews

- Helping clients improve hiring processes and technical role definition

- Positioning the company as a long-term technical hiring partner rather than a transactional vendor

SKILLS & EXPERIENCE

- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent

- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business

- Experience managing multiple technical client accounts simultaneously

- Strong placement and client retention track record across technical roles

- Commercial mindset with the ability to grow accounts through upsells and expansion

- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers

- Strong communication and relationship management skills

- Ability to manage fast-paced hiring processes across multiple clients

- Highly organized with strong operational thinking

WHAT SUCCESS LOOKS LIKE

- Strong client retention and satisfaction

- Consistent successful technical placements across accounts

- Growth through upsells and expanded partnerships

- Clients view us as a trusted strategic technical hiring partner

- Hiring processes run smoothly and efficiently

- Risks and delivery issues are identified and addressed proactively

IDEAL CANDIDATE PROFILE

This role is well-suited for:

-Excellent English skills, written and spoken
-Experience placing AI specialists, ML engineers, or other AI/ML-focused roles

- Familiarity with the AI hiring market and current AI talent landscape

- Technical staffing or agency professionals who thrive in client-facing environments

- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders

- Commercially minded operators who enjoy growing accounts and building partnerships

- Relationship-driven professionals focused on retention and long-term success

- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment

Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.

Application Process:

To be considered for this role these steps need to be followed:

  • Fill in the application form

  • Record a video showcasing your skill sets

Show

What this application asks

ashby

Full Name:, Email:, Resume:, What country will you be working from?

  • Phone Number:
  • How many years of experience do you have as an Account Manager or managing a Client Portfolio? choose one
  • Have you managed client accounts while overseeing technical hiring processes? yes / no
  • Have you been responsible for growing client accounts through upsells, renewals, or expanding hiring partnerships? yes / no
  • Which technical roles have you helped hire for? choose any
  • How confident are you discussing hiring strategy for technical roles? choose one
  • How often have you led client intake or scoping calls with hiring managers? choose one
  • Describe a time you helped retain or grow a client account. What actions did you take, and what was the outcome? written answer
  • Tell us about one technical placement or hiring project you're most proud of. What made it successful? written answer
  • Tell us about the technical client accounts you've managed. What types of clients did you support, and what were your responsibilities? written answer
  • Which of the following responsibilities have you owned? choose any
  • What's your expected monthly compensation in USD for a 40h/week (full-time) role?
  • What's your expected monthly compensation in USD for a 20h/week (part-time) role? optional
  • Are you available to work 9 AM - 5 PM EST? yes / no
  • Work Management & Collaboration Tools choose any
  • CRM Tools choose any
  • Design, Marketing & Content Tools choose any
  • AI Tools choose any
  • Programming Languages & Tools choose any
  • Did you submit your video using the same email you are entering in this application form? yes / no
  • Which of these industries do you have professional experience in? choose any
  • What is your level of English proficiency? choose one
  • How did you hear about us? choose one
  • Do you have any friends, family members, or personal connections currently working at Scale Army or involved in any of our projects? yes / no
  • Which newsletter would you like to subscribe to? choose any
  • Are you comfortable with us using your video for marketing purposes (ex: social, web, email, etc.) to help more hiring managers see your application? yes / no

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