Technical Account Specialist - Isolation Valves

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Prepares proposals or quotes for represented petrochemical, refining, and/or power application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales and managing such activity within Salesforce.
• Assists Outside Sales in achieving the strategic goals of assigned accounts.
• Interacts with customers on a day-to-day basis, primarily by phone and email, providing technical, commercial, and general sales support.
• Develops customer requirements and identifies opportunities to add value, and expand scope of product supply.
• Manages change of customer requirements to quotations and active orders reducing non-conformance and driving customer satisfaction.
• Proactively follows up with customers on quotations achieving a high rate of conversion to orders and ensuring a positive customer experience, managing such activity within Salesforce.
• Monitors post award activities as required to ensure customer expectations are exceeded and drive customer loyalty.
• Takes appropriate oversight of sales assistants in the following activities to ensure customer expectations are met and managed: Order Entry, Determination of item delivery status, Order expediting.
• Manages workload and engages available internal and external resources as required to meet customer-imposed deadlines.
• Continually develops and maintains a high level of technical proficiency with products and services represented.
• Continually develops and maintains awareness of all products and services provided by the company to identify opportunities to expand company’s supply scope with customers.
• Evaluates and suggests improvements to team processes and tools that will improve efficiency and increase customer dependency.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree preferred or combination of applicable education and experience.
• Advanced technical knowledge/understanding of petrochemical, refining, power, and industrial product offerings and/or business and the industries served throughout the Houston Ship channel and/or Freeport area.

Experience/Skills:

• 3-5 years as an Insides sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required
• Strong PC proficiency including MS Office, principal supplied tools, internal business system and internet.
• Outstanding written and verbal communication skills.

COMPETENCIES:

• Ability to communicate and coordinate with a cross section of other employees, principals, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Good conflict resolution and problem solving skills.
• Strong self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
• Demonstrated attention to detail.
• Demonstrated leadership skills.
• High ethical standards in dealing with customers and principals.