Technical Account Team Manager
What do we offer YOU?
- Very competitive compensation package
- Annual fully paid training for continuing education
- Collaborative team environment
- Entrepreneurial work environment
- Career Growth with an active mentorship program to help guide your advancement as an IT Professional
- Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
- 401k with a generous employer match
Who are YOU?
You are an experienced IT leader with a strong blend of technical expertise, strategic thinking, and client relationship management skills. You have a proven track record of leading technical teams, developing client relationships, and delivering technology solutions that align with business goals. You are comfortable working with executives, business owners, managers, and end users, and you can translate complex technical concepts into practical business recommendations.
You are passionate about helping clients maximize the value of their technology investments through strategic planning, lifecycle management, cybersecurity best practices, cloud adoption, and operational excellence. You thrive in a fast paced environment where balancing team leadership, client satisfaction, service delivery, and business growth is critical.
You are a mentor and coach who enjoys developing others, holding team members accountable, and fostering a culture of continuous improvement. You proactively address challenges, drive client retention, and maintain a relentless focus on delivering exceptional service.
What does your day/week look like?
- Lead, mentor, and manage the Client Account Manager (CAM) team, including workload balancing, coaching, professional development, and performance management
- Monitor team utilization, client satisfaction, staffing needs, and service delivery metrics while providing regular reporting to the VP of Technical Services
- Develop and maintain executive level client relationships through strategic planning sessions, business reviews, and ongoing communication
- Serve as the primary escalation point for complex client concerns, service delivery challenges, and account management issues
- Assist CAMs in creating technology roadmaps, budgeting recommendations, lifecycle planning strategies, and long term technology initiatives
- Collaborate with Helpdesk, Field Services, Projects, Security, and Sales teams to ensure a seamless client experience
- Provide technical leadership and guidance regarding networking, firewalls, cloud solutions, infrastructure, cybersecurity, and business continuity planning
- Drive client retention, technology standardization, service improvement initiatives, and business growth opportunities
- Monitor stale tickets, red arrow tickets, client health metrics, and team performance to ensure organizational goals are achieved
- Participate in ongoing leadership, technical, and professional development activities