Technical Analyst
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Summary
A Technical Analyst at ANS Group in Hulme, Manchester handles IT service-desk work: triaging, investigating, and resolving customer tickets, owning request, incident, and change tickets end to end and escalating where needed. Day to day involves managing and monitoring tickets technically and procedurally alongside a Squad Leader.
The role As a Technical Analyst, you will be responsible for triaging, investigating, and resolving tickets, escalating where necessary to ensure the best possible outcome for customers. You'll take primary ownership of request, incident and change tickets, remaining accountable to both customer and your Squad Leader throughout the process. What will I be doing? Work with the Squad Leader on any quality related issues Manage a customer & monitoring tickets both technically and procedurally …