Technical Analyst - PEGA (Contract)

Job Responsibilities:

• Engage with multiple user groups involved in the client onboarding process across APAC region to gather, analyze, and document business processes and requirements
• Verify, validate, and translate business requirements into clear functional specifications, user stories, and acceptance criteria, aligned with Agile delivery methodology
• Facilitate requirements workshops and walkthrough sessions to document as is and to be client onboarding processes, including exception handling scenarios
• Develop comprehensive to be process flows, ensuring all standard and exception scenarios are clearly captured and agreed with stakeholders
• Act as the primary liaison between business users and the delivery team to ensure accurate interpretation and implementation of requirements
• Proactively manage, track, and resolve issues arising from business requirements, process gaps, or system solution design
• Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating with business users, and validating business outcomes against agreed requirements
• Conduct end user training sessions and knowledge transfer to ensure users are fully equipped and confident in using the system at go live

Job Requirements:

• Minimum 5 years of Business Analyst experience supporting major initiatives within Corporate Banking or Financial Services
• At least 3 years of hands on experience in Client Onboarding, KYC, or Client Lifecycle Management–related projects
• Proven track record of delivering requirements across the full project lifecycle, from discovery and design through build, UAT, go live, and post implementation stabilization
• Demonstrated experience in writing high quality user stories and acceptance criteria for Client Onboarding and KYC projects
• Strong working knowledge of Client Lifecycle Management, preferably on Pega CLM, including core functional concepts such as case management, workflows, routing, SLAs, dashboards, and persona based access
• Solid technical understanding to engage effectively with IT delivery teams, including understanding of integration concepts, data mapping, control points, and non functional requirements
• Ability to analyze and structure complex end to end workflows into clear, well defined functional artefacts
• Exposure to automation and digitization initiatives aligned with CLM strategy, such as dashboards, document management, e signature, intelligent document processing, and straight through processing
• Exposure to AI enabled automation initiatives in the banking domain is preferred, particularly those focused on improving onboarding turnaround time (TAT) and client experience
• Proven ability to manage and align multiple stakeholders across APAC, operating effectively under tight timelines and delivery pressure