Technical Analyst, Site Reliability

Responsibilities:

• Support and manage business service reliability, availability, and operational risk across enterprise applications and platforms.

• Assist in maintaining and improving service level objectives (SLO), service level agreements (SLA), and operational resilience practices.

• Participate in incident management, major incident coordination, root cause analysis, and post-mortem reviews to drive continuous improvement.

• Work closely with business stakeholders and technical teams to ensure critical services meet availability and recovery objectives.

• Contribute to observability, monitoring, automation, and AIOps initiatives to improve service quality and operational efficiency.

• Preference in AI Agent / MCP (Model Context Protocol) development and Agentic AIOps initiatives.

Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or related disciplines.

• 3 years or above experience in IT operations, application support, infrastructure support, system engineering, or software development.

• Strong understanding of IT service management, incident management, problem management, and change/release management processes.

• Knowledge of Reliability Engineering (SRE), Observability, Monitoring, SLA/SLO, and Production Readiness Review (PRR) concepts is an advantage.

• Experience with automation and scripting languages such as Python, PowerShell, Shell Script, or similar technologies is preferred.

• Good command of spoken and written English and Cantonese. Putonghua is an advantage.

• Candidate with less experience will also be considered

Please send your application letter with detailed resume and expected salary by clicking "Quick Apply" and quote the reference number on the subject

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the above said period.