Technical Analyst

End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.

Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.

Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.

Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear as needed.

Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points

Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.

Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.