Technical Analyst – User Support Services

Job Title: Technical Analyst – User Support Services (OPOR Support 2026)

Job Summary

We are currently seeking a Technical Analyst – User Support Services to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end-user assistance within healthcare facilities across the Yarmouth region.

This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands-on experience supporting end users in fast-paced environments.

Key Responsibilities

• Provide onsite and remote technical support to healthcare staff and end users.
  
• Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories.
  
• Perform hardware refresh and replacement activities.
  
• Image, configure, and deploy new devices.
  
• Install, troubleshoot, and maintain software applications.
  
• Diagnose and resolve hardware, software, and network connectivity issues.
  
• Support workstation relocations and physical equipment installations.
  
• Assemble and configure Workstations on Wheels (WOW Carts).
  
• Document support activities, deployments, incidents, and resolutions.
  
• Collaborate with project teams, vendors, and healthcare stakeholders.
  
• Assist with technology rollout initiatives and other support-related tasks.
  

Required Qualifications

• IT Diploma, Computer Systems Technician Diploma, or equivalent post-secondary education.
  
• Experience providing onsite desktop and end-user technical support.
  
• Strong customer service and communication skills.
  
• Experience troubleshooting Windows-based hardware and software issues.
  
• Ability to work independently and prioritize multiple tasks.
  
• Comfortable working in hospital and clinical environments.
  
• Ability to lift and move computer equipment and workstations.
  
• Valid Criminal Record Check (RCMP) or ability to obtain one.
  

Required Healthcare Documentation

• MMR (Measles, Mumps, Rubella)
  
• Tdap (Tetanus, Diphtheria, Pertussis)
  
• Varicella (Chickenpox Immunity/Vaccination)
  

Preferred Skills

• Desktop Support
  
• Technical Support
  
• Hardware Deployment
  
• Device Imaging
  
• Windows 10/11
  
• Active Directory
  
• Office 365
  
• IT Asset Management
  
• Healthcare IT Support
  
• Hardware Refresh Projects
  
• Service Desk Support
  
• Troubleshooting
  
• End User Support
  

Apply: Send resume & documents to [email protected]

Call: 647-794-8009