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Element Biosciences

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Technical Applications Scientist

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This position is no longer accepting applications(closed Aug 16, 2026).

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Technical Applications Scientist who will play a pivotal role in addressing applications and informatics inquiries and concerns for our customers. This position requires exceptional technical proficiency, customer management skills, and an ability to work cross functionally with Commercial and R&D partners to deliver a strong end user experience. This role will report to the Senior Manager of Technical Support and will be based in San Diego Headquarters.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

  • Provide frontline customer support for applications and informatics related customer inquiries and issues
  • Triage general customer complaints and delineate applications vs software vs hardware issues that may require the dispatching of Element Field Service Engineers or Field Application Scientists
  • Support the management of applications and informatics customer escalations requiring internal R&D and Operations support
  • Review instrument run logs and query databases to identify and troubleshoot issues over the phone or email
  • Provide customer feedback to internal teams to drive design change recommendations with a strong end-user focus
  • Identify root causes to applications and informatics issues and propose recommendations to influence and drive customer success
  • Develop creative and effective support strategies, guidance to service manuals, and creation of procedures for new products and product updates
  • Develop and validate applications and informatics troubleshooting documentation
  • Provide technical guidance to tech support and field applications peers
  • Displaying professionalism, understanding, tact, and technical knowledge in all customer interactions
  • Utilizing service CRM software to dispatch and accurately document work in a timely manner
  • Provide the broader customer support team with troubleshooting debriefs and regular updates/training on applications and informatics changes
  • Partner with Software Development and Applications teams to provide appropriate technical solutions to customer analysis workflows

Education and Experience:

  • Bachelors Degree with some relevant in house or field-based applications experience in molecular biology, genetics, bioinformatics or related field or Bachelors Degree with considerable in-house or field-based applications support experience; Masters Degree is a plus
  • Minimum 1 year of experience with customer support and/or in biotech industry
  • Experience parsing large instrument logs to identify common patterns to drive action
  • Familiarity with Multi-omics workflows is a plus
  • Experience working with instrumentation with optics, microfluidics, and electromechanical systems is a plus
  • Excellent verbal and written communications skills
  • Must have good technical writing abilities

Physical Requirements:

  • Ability to lift up to 20 pounds
  • Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

  • San Diego – onsite

Travel:

  • Domestic and International travel up to 10%

Job Type:

  • Full-time/Exempt

Base Compensation Pay Range:

  • $90,000 - $110,000



In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

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  • Are you willing to relocate if needed? choose one
  • As of today’s date, are you legally authorized to work in the country in which the position is located? choose one
  • If you are a foreign national, will you now or in the future require sponsorship for employment visa status? choose one
  • If you answered, "yes" to the previous question, please provide additional context below. written answer
  • Do you have any contractual restrictions on your employment? choose one
  • Please provide your date of availability.
  • When you apply to a job on this site, the personal data contained in your application will be collected by Element Biosciences, Inc., (“Controller”), which is located at 10055 Barnes Canyon Road, Suite 100, San Diego, CA 92121. Controller’s team responsible for data privacy can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards. If you can have any questions, please contact us at [email protected]. Your personal data will be retained by Controller for two (2) years for the purpose of Controller evaluating your application for employment. Your consent will be requested prior to Controller retaining the data longer than two (2) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. choose one
  • I certify that the information I have provided to Element Biosciences on this application is correct to the best of my knowledge and I understand that any falsifications, misrepresentations, and/or omissions may result in my disqualification for consideration of employment or, if subsequently employed, my dismissal. choose one
  • If you have any additional requirements or would like to elaborate on any of your responses above, please use the text box below. written answer

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