Technical Architect II- Spanish Speaking
As a Technical Architect at WalkMe, you’ll sit between Solution Architecture and Account Management, helping customers deploy, integrate and get the most out of our platform. You’ll own the technical side of delivery for complex organizations: infrastructure, deployment, integration and long-term technical strategy. Your job is to make sure customers have the right foundation in place to succeed with digital adoption.
You’ll be both the technical expert and the quarterback, leading customers through complex deployments with confidence, clarity and care. You’ll work closely with customers to understand their environments and requirements, give hands-on guidance, and partner with Product, Engineering, Support and the Customer Success team so technical decisions line up with customer goals and our product roadmap. You’ll communicate proactively, move with urgency, and stay adaptable when things move fast or aren’t clear. Spanish Fluency required. Primarily supporting Latin America accounts.
What You'll Own
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Customer onboarding and technical readiness: Lead new customer onboarding and make sure environments are ready for deployment, including network configuration.
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Deployment and integration: Deploy and integrate WalkMe into customer environments. That includes connecting identity providers, configuring browser extensions, setting up API integrations and making sure workflows run smoothly end to end.
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Technical advisory: Act as the main technical advisor for your accounts. Talk through different architecture setups and their trade-offs, and give best-practice guidance on deployment, performance and reliability.
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Troubleshooting and escalations: Troubleshoot deployment issues, including browser/OS compatibility and performance. Join high-severity cases as a product expert and customer advocate.
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Ownership and risk management: Take full ownership of your work, push things forward, clear roadblocks, and flag risks or blockers early.
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Strategic direction: Plan and advise on solutions and enhancements that support the customer’s business needs and long-term technical continuity.
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Cross-functional liaison: Be the link between customers, Product, Engineering, Support and the Customer Success team. Close gaps, run the conversations and keep everyone aligned on features, technical hurdles and the roadmap.
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Customer education: Help customers understand how the platform works technically, including infrastructure, privacy and security.
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Documentation: Write and maintain technical documentation such as installation guides, configuration guides and troubleshooting materials.
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Relationships: Build trust with customers, know them well, and speak up for them inside WalkMe.
What You Need to Succeed
Technical Skills
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Experience with web technologies (JavaScript, HTML, CSS) and building with APIs
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Knowledge of Chromium-based extension APIs and permissions
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Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies
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Experience with Identity and Access Management, including setting up identity provider integrations and working with SAML, OAuth, OIDC, SSO and MFA
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Working understanding of SaaS architecture, cloud delivery models and IT infrastructure (servers, databases, networking, compute)
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Familiarity with tools like JIRA and internal knowledge bases
Professional Skills
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Strong communicator who sets expectations, shares updates proactively, listens with empathy, and adjusts the message for C-level, technical and business audiences
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Strong project management skills and a track record of running several deployments at once and delivering on time
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Comfortable with ambiguity and able to solve open-ended problems when there’s no set process
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Able to turn customer needs into technical requirements
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Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus
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Driven and fast-moving: you follow through quickly and don’t let blockers slow you down
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Collaborative: we’re one team, and we support each other
Education & Experience
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Bachelor’s degree in Computer Science, Engineering, IT or a related STEM field, or equivalent experience
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Experience in the digital adoption space is preferred
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Skills
As published by lever · 6 questions
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- What is your desired salary?
Pick from a list (5)
- Are you a current SAP employee? optional
- Are you able to work a hybrid schedule of Tues/Wed/Thurs at the WalkMe office location(s) specified in this job posting? (NYC job postings would need to report to the SAP office in Hudson Yards.)
- Which location? optional
- Are you currently authorized to work in the country in which you are applying??
- Does your current authorization require renewal or sponsorship in the future by WalkMe?