Technical Business Analyst (Dynamic 365)

About The Role FDM is a global business and technology consultancy seeking a Technical Business Analyst (Dynamic 365) to join an ongoing Customer Service Platform transformation programme. This is initially a contract role with strong potential for extension. The role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on acce…