Technical Business Analyst (ServiceNow)
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Summary
A Technical Business Analyst who bridges business needs and technical delivery on enterprise application projects: gathering and documenting requirements, mapping processes and workflows, defining API/integration specifications, and liaising with clients, developers, and QA. Mandarin speaking is required; ServiceNow experience is a plus.
Role Overview
We are looking for a Technical Business Analyst to bridge business requirements and technical delivery, working closely with clients, developers, and project teams.
Key Responsibilities
- Gather, analyse, and document business and technical requirements.
- Perform process and workflow mapping.
- Translate business needs into clear functional and technical specifications.
- Define API and system integration requirements.
- Work closely with development and QA teams throughout delivery.
- Communicate directly with clients and key stakeholders.
Requirements
- Strong experience as a Technical BA in enterprise application projects.
- Good understanding of APIs, integrations, workflows, and SDLC.
- Strong documentation and client-facing communication skills.
- Mandarin/Chinese speaking is required.
- Experience with ServiceNow requirements analysis is a plus.