Technical Business Systems Analyst

Purpose:

We are seeking a hybrid technologist and business partner to serve as the bridge between IT and core business units (Finance, Manufacturing, Sales, R&D). You will act as the Product Owner for critical applications (ERP, CRM, LIMS) and the primary data analyst, managing system configurations, reporting, and requirements gathering for our upcoming ERP modernization initiative.

Responsibilities:

Application Ownership & Product Owner

· Serve as the primary IT subject matter expert for core business systems, including Sage (ERP), Rockwell Automation / SCADA, Salesforce (CRM), and specialized tools (LIMS, TMS, EHS, HRIS).

· Act as the gatekeeper for system changes; translate business requests into technical requirements before handing them off to development.

· Manage the application roadmap: schedule upgrades, prioritize feature requests, and determine if custom development is truly required.

· Partner with department heads to manage technical configuration and integrations, roles, and permissions across business applications to ensure security and compliance.

Data Analysis & Reporting (SQL)

· Write and execute SQL queries to extract data to and from our Data Warehouse (Snowflake/Honeycomb) and ERP systems to support Finance and Operations.

· Build and maintain dashboards/reports to enable self-service access to data.

· Lead data integrity initiatives: Identify / clean up data inconsistencies to prepare for ERP modernization.

Data Structure & Governance:

Define and enforce data hierarchies to ensure consistency across integrated systems. You will champion the "one version of the truth" approach for reporting across LIMS, Sage, and Snowflake.

· Partner with Product Strategy to architect and automate data pipelines combining external market data (e.g., Circana) with internal ERP and Regulatory data to drive actionable product insights.

Business Analysis & Process Improvement

· Sit with departments to map current workflows and identify where manual processes can be automated.

· Develop functional requirements for IT projects, ensuring the technical team knows exactly what to build.

· Create and maintain Standard Operating Procedures (SOPs) and technical documentation for system workflows.

User Support (Tier 2/3)

· Handle escalated support tickets related to ERP, CRM, and Data discrepancies.

· Troubleshoot integration errors between systems.

ERP Modernization Support

· Play a key role in the upcoming ERP selection and implementation project.

· Assist in data migration planning and testing.

· Coordinate User Acceptance Testing (UAT) with department stakeholders.