Technical Consultant

Principal Duties and Responsibilities:

● Assists internal business stakeholders with definition of functional requirements and maps them to application capabilities to achieve optimal functional and technical design

● Develops, configures and implements functionality that conforms to customer requirements and design specifications

● Develops and maintains high-level of technical mastery on Certain platform and keeps up to date on the application releases and patches

● Documents work in clear and effective manner

● Demonstrates and actively promotes an understanding and commitment to the mission of Certain through performing behaviors consistent with the organization's values

● Supports and conducts self in a manner consistent with professional service expectations

● Capture and provide input to Product Management for product enhancements

Skills, Knowledge and Competencies:

● Thrives in a start-up environment

● Very organized; ability to self-direct, multi-task, prioritize projects/deliverables, and ad hearing to deliverable deadlines

● Proficiency in HTML, CSS, JavaScript, MS Office®

● General understanding and exposure to API integrations and web services

● Experience with Dreamweaver, InDesign, Photoshop, Fireworks or Paint Shop Pro

● Has experience with SaaS solutions configuration

● Passionate about learning new technologies

● Creative and capable of deriving the best possible configuration solutions for a given requirement

● Passionate about helping Certain and its customers be successful

● Excellent customer satisfaction skills and a positive attitude

● Excellent written and oral communication skills

Background and Experience:

● Bachelor’s Degree in computer science, IS, IT or similar technology field

● 1-2 years experience with SaaS application configuration in CRM, Marketing Automation or events