Technical Consultant – Warehouse Management & Logistics Software
Join a Global Warehouse Management & Logistics Technology Leader
At Thomax, we're transforming the way warehouses, logistics providers, retailers, and manufacturers manage the movement of goods across the world.
Our cloud-based warehouse management and logistics software powers millions of parcel movements every year, helping businesses improve visibility, efficiency, and customer outcomes. Founded in Australia, Thomax now operates across Australia, New Zealand, Singapore, the United Kingdom, the United States, and Canada.
As our business continues to grow, we're looking for a Technical Consultant to join our Sydney-based team and play a key role in delivering world-class Warehouse Management System (WMS) and Transport Management System (TMS) solutions for our customers.
If you enjoy solving real operational challenges, working directly with customers, and seeing the impact of your work from design through to go-live, we'd love to hear from you.
Why Join Thomax?
At Thomax, you'll be joining a collaborative, innovative, and customer-focused team where your ideas and expertise genuinely make a difference.
We offer:
Performance bonus opportunities
Flexible and hybrid working arrangements
Ongoing professional development, training, and certification support
Fast-growing career opportunities within a global technology company
Employee referral program
Volunteer leave to support causes that matter to you
Employee Assistance Program (EAP) and wellbeing support
Parental leave benefits
Exposure to leading supply chain and logistics operations across multiple industries
About the Role
As a Technical Consultant, you will work closely with customers, Project Managers, Solutions Architects, Developers, and Support teams to design, configure, and implement supply chain solutions that drive measurable business outcomes.
You will spend time understanding customer operations, translating business requirements into system solutions, and guiding customers through implementation, testing, training, and go-live activities.
This is a hands-on consulting role that combines technology, problem solving, and operational expertise.
Key Responsibilities
Partner with customers to understand their warehouse and logistics operations
Design and configure WMS and TMS solutions to meet business requirements
Facilitate workshops and discovery sessions
Develop solution documentation, process designs, and functional specifications
Support system configuration, testing, validation, and user acceptance testing (UAT)
Deliver customer training and knowledge transfer activities
Assist with solution deployment and post-go-live support
Collaborate with internal delivery teams to ensure successful project outcomes
Identify opportunities for process improvement and solution optimisation
What You'll Bring
We're looking for someone who combines strong operational knowledge with technology implementation experience.
You'll ideally have:
Experience implementing or supporting WMS, TMS, ERP, or other SaaS business systems
Strong understanding of end-to-end warehouse operations and supply chain processes
Experience gathering business requirements and translating them into system solutions
Exposure to system configuration, testing, and customer training activities
Excellent communication and stakeholder management skills
Strong analytical and problem-solving capability
Experience working directly with customers in a consulting, implementation, or project environment
Highly regarded:
Exposure to integrations, APIs, EDI, or data migration activities
Experience within warehousing, logistics, transport, distribution, or eCommerce fulfilment environments
Knowledge of supply chain technology solutions
You'll Succeed Here If You
Enjoy solving complex operational challenges
Have a customer-first mindset
Love turning business processes into practical technology solutions
Are naturally curious and continuously learning
Thrive in collaborative, fast-paced environments
Take ownership and pride in delivering exceptional outcomes
Location & Travel
This role is based in Sydney and includes a mix of office, remote, and customer-site work.
As part of project delivery, occasional interstate and international travel may be required. Some customer activities may also require work outside standard business hours during implementation and go-live periods.
Eligibility
To be successful in this role, you must:
Have full Australian working rights
Be willing to undertake a National Police Check
Ready to Help Shape the Future of Warehouse Management & Logistics Technology?
If you're looking for an opportunity to work with innovative technology, global customers, and a team passionate about delivering exceptional supply chain solutions, we'd love to hear from you.
Apply now and join the Thomax journey.