Technical Customer Service Representative

About Vupico

At Vupico, we help the worlds leading organizations turn their data into measurable business value. As a global data solutions company specializing in Master Data Management (MDM), Data Governance, and AI-driven automation, we partner with enterprises to enhance data quality, streamline governance, optimize SAP ecosystems, and accelerate digital transformation.

Job Summary

Vupico is seeking a proactive and technically skilled Technical Customer Service Representative (TCSR) to join our hybrid support team in San Diego, CA. In this role, you will assist clients with technical inquiries, troubleshoot platform-related issues, and ensure an exceptional experience with Vupicos data and technology solutions.

You will collaborate closely with technical teams, account managers, and support colleagues to resolve client concerns, maintain accurate documentation, and contribute to a high-quality customer journey. This position is ideal for a reliable communicator with strong technical aptitude, problem-solving skills, and a passion for delivering exceptional client support.

Key Responsibilities

Respond to technical customer inquiries via phone, email, and virtual platforms in a timely and professional manner.

Troubleshoot software, platform, and data-related issues, providing accurate guidance and solutions.

Assist clients with account setup, onboarding processes, and navigating Vupicos technology solutions.

Document and track all customer interactions, technical issues, and support cases in the CRM.

Collaborate with internal technical, sales, and product teams to resolve complex client problems.

Escalate unresolved technical issues to appropriate departments and follow up to ensure resolution.

Maintain high levels of customer satisfaction through proactive communication and technical expertise.

Provide feedback on recurring issues, customer trends, and process improvements to enhance support efficiency.

Qualifications

Required:

Bachelors degree or equivalent professional experience.

Proven experience in technical customer service, helpdesk, or client support roles (preferably in SaaS, technology, or data services).

Strong communication and interpersonal skills, both written and verbal.

Solid problem-solving abilities with a customer-first mindset.

Familiarity with CRM systems, ticketing tools, and virtual communication platforms.

Ability to work independently while collaborating within a global, cross-functional team.

Preferred:

Experience supporting technology, SaaS, or data-related platforms.

Knowledge of ticketing systems, customer support software, or SAP-related environments.

Technical troubleshooting experience in software or data platforms.

Compensation

Competitive salary based on experience.

Estimated range: $55,000 $75,000 annually, plus performance-based incentives.

Why Join Vupico?

Work with a global team of data and technology professionals committed to innovation and transformation.

Join a rapidly growing company supporting industries such as manufacturing, energy, and consumer goods.

Gain professional development opportunities in a collaborative, learning-focused environment.

Contribute to meaningful work that helps enterprises improve data quality, enhance decision-making, and drive sustainable performance.

One-Line Pitch

Join Vupico where your technical expertise, customer service skills, and problem-solving abilities empower organizations on their data transformation journey.