Technical Customer Service Specialist

Welcome to Balluff Inc.!

Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement.

Position Summary

The Technical Customer Support Specialist provides pre-sales technical support to Customers, Distributors, and Balluff Sales and Marketing personnel. This role is ideal for someone who enjoys solving real-world automation challenges, supporting a wide variety of industries, and growing into deeper product or application-level expertise.

What You’ll Do

• Provide daily technical support via phone, email, and MSTeams.
• Work efficiently within the C4C Ticket system to manage cases and customer communications.
• Deliver data sheets, user manuals, and competitive crossovers to Balluff products.
• Generate product BOMs and collaborate with Sales Operations to produce sales quotations.
• Communicate with Sales and Marketing regarding customer activity, opportunities, and potential issues.
• Utilize tools and systems to maximize productivity and customer satisfaction (Cross Reference Database, PIA, C4C, Application Reports, Technical Application Notes, Trip Reports, etc.).
• Assist with product evaluation and application testing under guidance from senior staff.
• Support the Service team with documenting customer complaints as needed.
• Suggest technical solutions and escalate issues when higher-level expertise is required.

Work Environment & Physical Requirements

• Standard office environment, primarily seated with regular computer use.
• Generally quiet with consistent temperature; may require occasional focus on detailed technical materials.
• Infrequent travel (<5% annually) may be required.

Why Join Balluff?

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for training, development, and advancement

Balluff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.