Technical Customer Success Manager-2026-54196

Keysight Technologies is a global electronic measurement technology and market leader helping to transform its customers' measurement experience through innovations to Connect and Secure the World. Keysight helps our customers to add value in communication, semiconductors, aerospace & defense, cloud & data center, automotive & clean energy etc. and provide the best-in-class service and software solutions. Keysight has been unlocking electronic measurement insights for more than 75 years. No other company offers our depth and breadth of measurement solutions and expertise.
Keysight Technologies is a leading supplier of Electronic Design Automation (EDA) software for communications product design. Keysight Design and Engineering Software Group provides advanced EDA tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators to help them efficiently in their electronic design modeling and simulation. Keysight's EEsof EDA well known software includes ADS, EMPro, Nexus, GoldenGate, SystemVue, IC-CAP, MBP / MQA and Power Artist etc. And our engineers are the top EDA software experts who support and help scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs to make a measurable difference in the world.

Job Description:

This is the position of Customer Success Manager (CSM) in EDA business. Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies. It will be technical oriented but also
professional service focused role in DES EDA team. The goal is to ensure customer success with DES EDA solution portfolio which in turn will drive increased adoption and usage across the account. This will require a detailed knowledge of the customer’s business, design flows and EDA tool usage in addition to a strong understanding of EDA solutions and their application areas.

To achieve that goal, will also require effective communication with all people involved in solutions provided to the account from both field and division. All business inputs and actions must be sent to the CSM for consolidation and
prioritization. To do so, the CSM will:

• Attend Key Account review meetings regularly and be the voice of Key Account customers the CSM

interacts with

• Lead a regularly scheduled TRM process involving key customer and Keysight stakeholders.
• Gather data that helps identify and quantify the business impact our solutions deliver to the customer.
• Be an active team member of Key Account virtual team (SDM, SAEs, pre- and post-sales AEs, …) and deliver according to the account strategy to grow Key Account
• Lead account business from project opportunity to project completion successfully
• Give a TOTAL visibility of cases and projects he works on to the Key Account virtual team
• Make weekly reports after Premium Services delivery and send them to Key Account virtual team and store them in share access
• Contribute at all levels of our service offering: Technical Support, Customer Education, Project Management and One-site consulting to various applicants and solutions
• Lead and conduct project delivery acceptance which includes, statement of work creation, risk assessment, delivery resource identification, quotation, delivery organization and prioritization, delivery schedule management etc.
• Execute Project Management of the complete solution from the customer’s projects