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Technical Customer Success Manager (SaaS)

Open 45d posting dated 3 weeks ago

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Technical Customer Success Manager (SaaS)

Location: Remote


Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST


Reports To: Executive Leadership

Role Overview

The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.

Key Responsibilities

  • Manage the full customer lifecycle from onboarding through renewal

  • Act as a trusted advisor, combining business context with technical understanding

  • Translate client needs into documented processes, workflows, and service actions

  • Support data-driven conversations using platform metrics, reports, and integrations

  • Proactively resolve issues and manage expectations with clarity and professionalism

  • Partner with internal teams to align technical execution with client goals

  • Capture feedback, success stories, and opportunities for continuous improvement

Required Qualifications

  • 2–4 years of experience in customer success, technical account management, or SaaS support

  • Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows

  • Experience working within a tech or SaaS company environment

  • Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.

  • Strong communication skills and confidence in client-facing interactions

  • Detail-oriented with a structured, systems-focused mindset

Preferred Qualifications

  • Background in marketing agencies, martech, or content platforms

  • Experience with automation tools, CRM customization, or reporting

  • Familiarity with podcasting, content production, or B2B services

Tools & Technology

  • HubSpot CRM or equivalent

  • SQL, Python (working knowledge)

  • Slack, Zoom, Calendly

  • Zapier or automation platforms

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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What this application asks

ashby

Name, Email, Resume

  • What is your phone number?
  • How many years of experience do you have in a client-facing role? choose one
  • Have you created onboarding guides or support videos for clients? choose one
  • In 3-5 sentences, tell us why you are interested in this role. Make sure your english is perfectly checked and ready for us to read.
  • Do you have experience working with a US company? yes / no
  • Which of the following platforms have you used professionally? choose any
  • How proficient are you in using a CRM choose one
  • How would you rate your experience with HubSpot or another CRM? choose one
  • Are you comfortable creating SOPs and visual guides using tools like Loom or Canva? yes / no
  • Have you managed 5 or more client accounts at one time? yes / no
  • Are you comfortable addressing misalignments or delays with clients or colleagues directly? yes / no
  • What is your expected monthly salary in USD for a full-time position (40 hours per week)?
  • What is your expected monthly salary in USD for a part-time position (20 hours per week)?
  • What country will you be located in?
  • Can you work from 9:00 AM to 5:00 PM EST? yes / no
  • What is your English proficiency? choose one
  • If you have a portfolio, please provide a link to  it here.  optional
  • Can you complete this task, on the timeline requested? yes / no

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