TECHNICAL CUSTOMER SUPPORT-BC

SUMMARY

As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Customer Service – Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.
• Troubleshooting – Run diagnostics and tests as needed for customers who present service issues.
• Innovation – Analyze processes and technologies to identify areas of potential improvement.
• Customer Education – Educate customers on plans and usage capabilities as well as provide information on how our service works
• Computer Skills – Basic troubleshooting techniques for PC’s and Mac’s.
• Customer Service – Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
• Education/Experience – High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.