Technical Customer Support (Danish)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Technical Customer Support Representative to join their team in Lisbon.
Position: Technical Customer Support Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Communicate with clients through various channels including phone, email, chat, and messaging platforms
Assist with general inquiries, product information, and basic technical support
Ensure messaging aligns with organizational tone and communication standards across all interactions
Refer complex issues to appropriate internal teams or higher-level support
Work collaboratively with technical staff to address and resolve service requests
Organize and manage assigned support cases while adhering to team guidelines and priorities.
REQUIREMENTS:
Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
Basic understanding of customer service principles and the ability to follow standard procedures
Ability to handle technical inquiries and troubleshoot common issues with guidance
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
Organized, detail-oriented, and able to manage multiple tasks simultaneously
Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!