Technical Customer Support Engineer
Posted Updated
Description
Job Title: Technical Customer Support Engineer
Location: Khopat, Thane, 400601
Reports To: General Manager
Experience: Customer support: 0 -1 year
Work Location: In person
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
● Customer Interaction: Act as the primary customer contact, delivering
exceptional service.
● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
● Product Knowledge: Stay updated on company products, services, and trends.
● Customer Experience Improvement: Identify and recommend improvements for
customer experience.
● Technical Support: Assist with product setup, troubleshooting, orders, and
returns.
● Database Management: Maintain accurate customer records in the database.
● Post-Purchase Follow-Up: Follow up with customers post-purchase for
satisfaction.
● Reporting: Generate reports on customer satisfaction and improvements.
● Training: Train new customer service representatives if needed.
● Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Experience: Experience in customer service or a related field.
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft
Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
● Industry Experience: Industry-related customer service experience.
● Software Knowledge: Knowledge of ticketing systems.
● Language Skills: Bilingual abilities are a plus.
Benefits
● Compensation: Competitive salary and performance incentives.
● Health Benefits: Health insurance.
● Leave Policy: Paid time off and holidays.
● Growth Opportunities: Professional development opportunities.
Work Environment: Supportive work environment.
Apply now if you are passionate about customer satisfaction!
Job Types: Full-time, Permanent, Fresher
Benefits: Cell phone reimbursement , Health insurance
Supplemental Pay: Performance bonus
Schedule: Day shift
Requirements
Qualifications & Skills
● Education: Diploma/ degree in Electrical/ Electronics field preferred
● Experience: Experience in customer service or a related field.
● Skills: Excellent communication, problem-solving, and multitasking skills.
● Technical Proficiency: Proficiency in customer service software and Microsoft
Office.
● Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
● Industry Experience: Industry-related customer service experience.
● Software Knowledge: Knowledge of ticketing systems.
● Language Skills: Bilingual abilities are a plus.
Benefits
Benefits
● Compensation: Competitive salary and performance incentives.
● Health Benefits: Health insurance.
● Leave Policy: Paid time off and holidays.
● Growth Opportunities: Professional development opportunities.