Technical Customer Support Executive

Salary: RM 2,800 – RM 4,000 per month

• Respond to customer enquiries via ticketing system, chat, and other communication channels in a timely and professional manner.

• Perform basic troubleshooting and diagnose software-related issues.

• Manage support tickets and coordinate with internal teams to ensure timely resolution of customer incidents.

• Escalate complex technical issues to the relevant development teams when necessary.

• Follow up with customers until issues are fully resolved.

• Provide user training and guidance on new systems, applications, and software features.

• Reproduce and document reported bugs with clear steps for the development team.

• Maintain accurate records of customer interactions and support activities.

• Prepare and update user guides, FAQs, and internal knowledge base documentation.

• Deliver excellent customer service while maintaining a positive and professional attitude.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.

• Fresh graduates are encouraged to apply.

• 1–3 years of experience in Technical Support, IT Support, Helpdesk, or Customer Support is an advantage.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Able to explain technical concepts in a simple and user-friendly manner.

• Ability to manage multiple support cases and work under pressure.

• Willing to work rotating shifts, including day shifts, night shifts, weekends, and public holidays.