Technical Customer Support Executive

About the role

We are looking for a customer-focused and technically inclined Technical Customer Support Executive to join our team. You will be responsible for providing first-level technical support, resolving customer enquiries, and ensuring a positive customer experience across iCondo's digital solutions. The ideal candidate enjoys solving problems, communicating with customers and working closely with internal teams to resolve issues efficiently.

Key responsibilities

• Respond promptly to customer enquiries via phone, email and other communication channels.
• Provide first-level technical support by troubleshooting issues related to iCondo's systems and applications.
• Escalate complex technical issues to the relevant technical teams or project managers when necessary.
• Follow up on reported issues to ensure timely resolution and customer satisfaction.
• Communicate clearly and professionally with customers, providing regular updates on issue progress.
• Work closely with internal teams to investigate, resolve and coordinate customer issues effectively.
• Ensure all customer interactions are handled professionally and in accordance with company service standards.
• Handle customer information in compliance with the Personal Data Protection Act (PDPA) and company policies.
• Record, track and maintain accurate case information and customer interactions.
• Monitor support tickets and ensure service level commitments are met.

About you

• Diploma or Degree in Information Technology, Business, Customer Service or a related field is preferred.
• Minimum 2 years of experience in customer service, technical support, software support or a related role.
• Experience supporting software applications, digital platforms or technology products will be an advantage.
• Strong troubleshooting and problem-solving skills with the ability to analyse and resolve issues effectively.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Able to work independently while collaborating effectively with cross-functional teams.
• Detail-oriented, organised and able to manage multiple priorities in a fast-paced environment.
• Proficient in Google Workspace (Google Docs, Sheets and Slides) and comfortable learning new systems and applications.
• Knowledge of the Personal Data Protection Act (PDPA) is an advantage.

About us

iCondo is Singapore's leading PropTech ecosystem, transforming how condominiums operate and how residents experience modern community living. Today, more than 1,000 condominiums across Singapore use the iCondo platform — representing over 70% of the condominium market. Our ecosystem powers mobile applications, visitor management, smart access control, facility bookings, payments, communications, security, and community engagement for hundreds of thousands of residents daily. Founded in 2016, iCondo has rapidly expanded into Australia, Indonesia, and Vietnam, transforming traditional estate management through technology, automation and smart community solutions.