Technical Customer Support Manager

Company Overview

A leading international technology solutions company delivering engineering, automation, software, digital solutions, and technical services across multiple industries in the Asia-Pacific region.

Job Summary

The Technical Customer Support Manager (TCSM) acts as the primary technical advisor for customers and sales teams, providing expert consultation, supporting quotations, project execution, and post-sales technical assistance.

Responsibilities

• Provide technical sales support for machinery, equipment, spare parts, software, and service solutions to meet customer needs
• Lead technical discussions, presentations, and customer meetings alongside the Sales team to clarify product specifications and solutions
• Support preparation of quotations, order processing, and creation of technical documentation to ensure accurate customer proposals
• Coordinate with engineering and product specialists to resolve technical enquiries and design effective solutions
• Track project action items and ensure timely follow-up with all relevant stakeholders to maintain project momentum
• Communicate technical updates and project progress clearly across internal teams to align efforts
• Identify appropriate timing for specialist involvement during customer engagements to optimize technical support
• Gather market and competitor information to inform and support business development strategies
• Promote value-added solutions and technical differentiators to enhance customer satisfaction and sales outcomes
• Understand customer requirements thoroughly and recommend suitable technical solutions
• Monitor order fulfilment and provide ongoing support through delivery and post-sales activities to ensure customer success

Required competencies and certifications

• Degree in Engineering, Business, or a related discipline
• Minimum 3 years’ experience in technical sales, customer support, or engineering
• Proficiency with ERP and CRM systems such as SAP, Salesforce, or equivalent
• Willingness to travel when required

Preferred competencies and qualifications

• Strong presentation, communication, and stakeholder management skills demonstrated through leading customer engagements
• Ability to work effectively both independently and as part of a team
• Regional experience within Asia-Pacific markets
• Proficiency in English; additional languages are beneficial for supporting diverse customer interactions
• Strong analytical and problem-solving skills applied to managing technical challenges
• Ability to manage multiple priorities simultaneously in a dynamic environment
• Customer-focused approach with a results-oriented mindset
• Professional work ethic and strong sense of responsibility