Technical Customer Support
You will onboard merchants, install and configure POS and ordering systems, provide on-site and remote technical support, troubleshoot software and hardware issues, guide customers through setup and best practices, manage merchant relationships, and share recurring issues to improve products and processes.
Responsibilities
- Deliver end-to-end merchant onboarding and implementation
- Set up POS hardware, printers, payment terminals, and network connections
- Provide on-site and remote technical support
- Guide merchants through product setup and best practices
- Understand merchant operations and recommend system configurations
- Collaborate with internal teams to implement solutions and resolve issues
- Build responsive and professional merchant relationships
- Identify recurring issues and provide product feedback
- Support Mandarin-speaking merchants during onboarding and post-launch support
Requirements
- 2–5 years of experience in customer support, customer service, onboarding, implementation, hospitality, retail, or another client-facing role
- Strong communication and interpersonal skills
- Experience managing customer relationships, onboarding, training, or client support preferred
- Ability to learn new technologies and troubleshoot software or hardware issues
- Ability to work independently and manage multiple merchants and priorities
- Strong problem-solving skills and attention to detail
- Willingness to travel locally
- Fluency in spoken and written Mandarin and English