Technical Customer Support Specialist

Technical Customer Support Specialist

Manchac Technologies

Build your career with innovation, technology, and purpose!

At Manchac Technologies, we're transforming the way manufacturing excellence is achieved. We develop innovative automation solutions that streamline complex processes and help reduce errors within the healthcare industry. Our success is driven by a commitment to innovation, collaboration, and delivering exceptional customer experiences.
As an established, growth-focused company, we believe our people are our greatest asset. We encourage creative thinking, value teamwork, and provide opportunities for employees to develop their skills and grow with the organization.
We're looking for a motivated, technically minded individual who enjoys problem-solving, working with customers, and being part of a team that makes a difference.

Position Responsibilities

• Deliver frontline technical support to customers using our pharmacy automation systems.
• Respond to and resolve customer service cases efficiently through phone support and remote troubleshooting.
• Diagnose and troubleshooting equipment issues remotely, working directly with customers to identify solutions.
• Maintain accurate and thorough case documentation, including troubleshooting steps, customer communications, and machine interactions.
• Travel periodically to customer locations to perform equipment repairs, provide technical assistance, and conduct refresher training.
• Ensure customers receive professional, responsive, and knowledgeable support throughout the service process.

Additional Responsibilities

• Follow established standard work practices, processes, and procedures while identifying opportunities for continuous improvement.
• Develop and maintain a strong working knowledge of company products, services, resources, and processes to effectively address customer questions and troubleshoot DOSIS systems.
• Assist with mentoring and training fellow team members as assigned by the supervisor.
• Contribute to a collaborative team environment and support departmental goals and objectives.