Technical Delivery Lead | S4 | Chief Information & Resilience Office | Milton Keynes | Internal Mobility
Description
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
THE DIFFERENCE YOU MAKE
Santander UK is looking for a Technical Delivery lead based out of Milton Keynes.
The purpose of the role is to manage and lead the E2E Migration operations team, focussed on the analysis, design and execution of complex and large migrations and IT transformation initiatives.
As a key point of expertise on Migration issues across the group the role holder will construct strategies that focus on meeting corporate business objectives, translating into operational/functional plans.
They will support/lead new projects to the company in the design, implementation and governance of new services and be accountable for the resolution of any potential incident or service impact caused by migrations events .
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Data gathering and enrich book of records with the required information to make informed decision about Application design, dependencies.
Document risks, complexity and provide recommendation for the path forward for each migration candidate.
Execute the migration candidate’s assessment, migration planning and execution of on-premise workloads to the target hosting platform
Leads and manages team ensuring objectives/KPI’s are met
E2E management and execution of the migration plans
Shapes and drives solution thinking and best practice across multiple areas including network design, databases, compute and storage
Collaborate with other architecture team members, business stakeholders, project teams and other staff to ensure designs are fit for purpose
Leads engineering teams to create and update all project documentation relating to the low-level design, ensuring adherence to both IT architecture and high-level design principles.
Apply appropriate, structured methodologies in alignment with Santander UK’s standards and industry best practice
Stay abreast of latest technology developments to ensure service levels proactively meet or exceed Santander UK requirements and service level agreements with key stakeholders and vendors
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Significant, demonstrable experience managing IT teams within complex, multi‑vendor environments, operating under dynamic and high‑pressure conditions. (Required)
Proven experience managing project and programme managers to deliver against Santander UK’s application migration and transformation objectives, including taking ownership of delivery outcomes. (Required)
Experience taking a leading role during technology escalations, particularly across technology delivery, with accountability for decision‑making during critical situations. (Required)
Hands‑on professional experience with:
1. Computer architecture and system software interaction. (Required)
2. Designing and building architectures spanning operating systems, databases, communications protocols, and development tools. (Required)
3. Server operating systems and distributed computing environments. (Required)
4. Data replication technologies and multiple data store types. (Required)
5. Systems engineering across enterprise platforms. (Required)
Demonstrated experience analysing issues holistically and resolving complex, cross‑domain technical challenges, rather than operating in narrow specialist silos. (Required)
Experience working with multinational and multicultural teams, actively sharing learning and best practices to improve overall delivery and team effectiveness. (Required)
Proven experience building and sustaining collaborative relationships with senior stakeholders across the business, exercising discretion and sound judgement when negotiating at senior levels. (Required)
Experience engaging with external SMEs and industry partners, understanding best practices and applying them within a regulated enterprise context. (Required)
Professional experience operating within financial services, including working knowledge of industry standards, regulatory expectations, and Santander UK internal policies and standards. (Required)
Education
Appropriate undergraduate degree in Computer Science or equivalent or substantial demonstrable work experience supported by professional certifications/licences.
Hard Skills
Strong working knowledge of financial services technology standards, industry practices, and Santander UK internal policies and standards (Required)
Proven technical expertise in enterprise IT architecture, including:
1. Operating systems (Required)
2. Database management systems (Required)
3. Communications protocols (Required)
4. Development tools and platforms (Required)
Experience designing and supporting distributed computing environments (Required)
Strong understanding of server operating systems and infrastructure platforms (Required)
Hands‑on experience with data replication technologies and multiple data store types (Required)Systems engineering experience across complex enterprise environments (Required)
Expertise in end‑to‑end application and infrastructure migrations (Required)
Ability to analyse complex technical issues holistically and deliver effective resolutions (Required)
Experience leading technology escalations and incident responses across delivery teams (Required)
Technical oversight of large‑scale migration programmes, including management of project and programme managers (Required)
Understanding of regulatory and compliance considerations affecting technology delivery in a financial services environment and UK regulatory landscape (Required)
Soft Skills
Demonstrates expert ability to plan, prioritise, and deliver complex outcomes, resolving issues effectively in fast‑paced environments. (Required)
Able to maintain momentum across long‑running, complex initiatives, ensuring focus, resilience, and consistent execution. (Required)
Takes full ownership for outcomes, quality, efficiency, business impact, and regulatory compliance, consistently demonstrating Santander’s accountability expectations. (Required)
Communicates confidently, clearly, and credibly with senior stakeholders, influencing outcomes through well‑reasoned, audience‑appropriate communication. (Required)
Maintains a strong awareness of digital and technology trends and applies this understanding to improve ways of working and delivery outcomes. (Required)
Understands how decisions impact the wider business, balancing risk, cost, service, and delivery considerations. (Required)
Leads with emotional intelligence, building trust‑based relationships, managing pressure effectively, and fostering an inclusive and collaborative environment. (Required)
Builds strong, effective relationships across teams, functions, senior stakeholders, and external partners, promoting collaboration and best‑practice sharing. (Required)
Performs effectively in high‑pressure environments, managing stress while maintaining sound judgement and delivery focus. (Required)
Understands the customer landscape, promotes strong conduct awareness, and aligns decisions to deliver appropriate customer outcomes. (Required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£80,000.00 - £120,000.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If you want to know more about the opportunity:
Please contact Rafael.Tamarit@santander.co.uk