Technical Delivery Manager (5345)
Summary
A Technical Delivery Manager at Social Security Scotland's Digital Services team, accountable for the performance of delivery teams building digital public services. Day to day involves applying Agile/Lean delivery methods, removing blockers, managing supplier and stakeholder relationships, tracking outcomes, and coordinating delivery across the Agency's change portfolio.
- Job grade: Senior Executive Officer
- Contract type: Permanent
- Business area: SSS - Chief Digital Office
- Type of role: Other
- Working pattern: Full-time
- Number of jobs available: 2
Location
About the job
Job summary
We currently have an opportunity for a Technical Delivery Manager to join our Digital Services team. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.
At this level, you will build and maintain teams, making sure they are motivated, collaborating effectively, and focused on delivering digital services. You will identify and remove obstacles, keep delivery momentum, and prioritise what matters most.
You will work in line with Social Security Scotland’s delivery strategy and project management principles, and closely with a range of internal technical teams, suppliers, and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms, ensuring technology is used to deliver high-quality business services for clients and colleagues.
The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency’s portfolio of change.
A Technical Delivery Manager is accountable for the performance of the team. At this role level, you will:
- Build and maintain teams, ensuring they are motivated, collaborating and working well
- Identify obstacles and help the team to overcome them
- Focus the team on what is most important to the delivery of products and services
- Encourage and facilitate continuous improvement of the delivery team
- Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques
- The complexity or breadth of products or teams will vary in this role, depending on the context
Job description
- Apply and adapt effective delivery methods.
- Promote continuous improvement and resilience.
- Support teams in tracking delivery outcomes.
- Manage supplier and stakeholder relationships.
- Understand government processes and third-party dependencies.
- Manage stakeholder expectations and communication.
- Ensure compliance with service standards.
- Manage delivery priorities, pace and progress as well as proactively manage risks, issues and dependencies.
- Coach teams in adopting effective delivery practices.
- Use data to inform planning and decisions and resolve blockers and delivery challenges.
Person specification
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience:
- Practitioner-level ability in Agile and Lean practices, adeptly showing and comparing processes, fostering experimentation, resiliently adapting, and reflecting, employing a blended approach depending on the context, measuring, and evaluating outcomes, and helping teams in managing and visualizing outcomes effectively.
- Practitioner-level ability in communicating between technical and non-technical stakeholders, adeptly interpreting their needs, managing stakeholder expectations, handling both active and reactive communication, and supporting or hosting difficult discussions within the team or with diverse senior stakeholders.
- Practitioner-level ability in planning, understanding the environment and prioritizing tasks, using data, managing dependencies, supplying delivery confidence, addressing blockers, and ensuring ability planning for teams.
Behaviours:
- Leadership - Level 3
You can find out more about Success Profiles Behaviours here.
Technical Skills:
This role is aligned to General Delivery Manager within the Government Digital and Data Profession.
Please review the following to understand the skill expectations: Delivery Manager - Government Digital and Data Profession Capability Framework
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage.
Benefits
A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.
Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.
Things you need to know
Artificial intelligence
Selection process details
Sift - week commencing 9th November
Interview – week commencing 30th November
Location - In Person in either Dundee or Glasgow
To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Resourcing Team
- Email : recruitment@socialsecurity.gov.scot
- Telephone : 08001577194
Recruitment team
- Email : Recruitment@socialsecurity.gov.scot
Further information
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