Technical Delivery Manager
CloudsineAI is a Web and GenAI security company based in Singapore. We have built web security products since 2012. Our WebOrion® platform (https://www.weborion.io)protects enterprise and public-sector customers across Singapore, Hong Kong,Israel, Thailand and Indonesia, covering more than 12,000 URLs. Our customers are government agencies, banks and large regulated enterprises. More about usat https://www.cloudsine.tech.https://www.cloudsine.techhttps://www.weborion.io
Weare now building TraceCtrl, our AI agent security and governance platform for regulated industries in Asia-Pacific. It defends against prompt injection, data leakage and the other risks in the OWASP Top 10 for LLM applications. We are looking for a delivery leader to own our largest enterprise engagements, starting with a large on-premise deployment of TraceCtrl LLM Guards. You own itfrom signed contract to go-live, and you keep it there.
What you will beworking on:
• Own delivery of our largest enterprise and public-sector engagements, from signed contract togo-live and into steady state
• Be the customer's single point of contact on timelines, technical scope and what we committed to in thecontract
• Turn contract requirements into a delivery plan, and work with engineering and DevOps to holdthe milestones
• Give hands-on technical guidance and configure the product alongside the customer. You read thearchitecture. You do not write production code
• Own escalations on enterprise accounts. You lead the conversation with the customer. DevOps leads the technical fix
• Coordinate onsite installation, configuration and go-live at customer premises
• Turn what you learn into onboarding playbooks, so the next enterprise customer goes live faster thanthis one
• Write Scope of Workswith Sales and Product, and manage contract deliverables and change requestswith Finance and Legal
• Report milestoneadherence, SLA performance and customer satisfaction to the CEO every month
What we are lookingfor:
• Bachelor's Degree inComputer Science, IT, Engineering or equivalent
• 5 to 8 years intechnical delivery, professional services or customer-facing engineering
• You have taken largeenterprise or public-sector on-premise deployments from contract to go-live. Beready to name them
• You know contractmanagement, SLAs and delivery governance well enough to argue a change request
• PMP and/or Agile Scrum certified will be a plus
• You are willing totravel to customer sites in the region
• Only Singapore citizensand PRs need to apply
Sendyour CV and a short cover note to hr@cloudsine.tech. In the cover note, tell us about one enterprise deployment you took from contract to go-live: the milestone you missed or nearly missed, and what you did about it. Only shortlisted candidates will be notified.