Technical Director
Posted Updated
Description
Lead the organization’s quality strategy, including product safety, laboratory operations, process improvement, customer support, and compliance. Drive improvements in quality systems, processes, supplier performance, and customer satisfaction while developing a high-performing team. Collaborate with Manufacturing, Sales, customers, and suppliers to solve problems, identify opportunities, and build a culture of continuous improvement, accountability, and operational excellence.
Responsibilities
- Provide strategic leadership for the division’s Quality Management System, Product Safety and Quality Plan, laboratory operations, and compliance programs.
- Champion a culture of quality, accountability, and continuous improvement throughout the organization.
- Drive improvements in manufacturing process capability, product performance, and quality using data analysis, root cause analysis, and structured problem-solving.
- Lead and develop the technical and quality team, building capabilities and succession plans that support future business needs.
- Serve as a key technical partner to Manufacturing, Sales, Customer Service, customers, and suppliers to resolve challenges and identify improvement opportunities.
- Oversee customer complaint investigations and corrective actions, ensuring timely communication and sustainable solutions.
- Strengthen supplier quality processes to improve raw material performance and reduce quality-related risk.
- Provide leadership for laboratory testing, technical studies, quality assurance activities, and special projects.
- Partner across Operations, Maintenance, Sales, Customer Service, and Supply Chain to improve quality, productivity, customer satisfaction, and business performance.
- Lead training, technology implementation, and continuous improvement initiatives that strengthen organizational capability and operational effectiveness.
Qualifications
- Bachelor’s degree in Paper Science, Quality, Packaging Engineering, Business, or a related discipline.
- 10+ years of quality, laboratory, or technical management experience.
- Strong knowledge of quality systems, SPC, ISO, food safety, control plans, and continuous improvement/problem-solving methodologies.
- Proven leadership, planning, performance management, and prioritization skills.
- Proficiency with Microsoft Office.