Technical Documentation Specialist II

Turn Complex Details Into Clear Solutions

Do you enjoy turning complex technical information into clear, useful resources that help people solve problems faster? Johnson Health Tech North America is looking for a Technical Documentation Specialist II to help shape the way our teams, technicians, and customers understand and support our fitness equipment. In this role, you’ll combine technical curiosity, hands-on problem solving, and strong communication skills to create documentation, service bulletins, visuals, and videos that make an impact across the business.

Why This Role Stands Out

• You’ll be a key connection point between technical support, engineering, quality, operations, product management, and factory teams.
• Your work will directly support technicians, customer-facing teams, and product launches.
• You’ll take ownership of documentation projects from idea to completion while helping improve how information flows across the organization.
• You’ll get to blend writing, troubleshooting, visuals, video, process improvement, and hands-on technical work.

What You’ll Help Build

• Lead technical documentation projects and drive them through completion.
• Create, update, and organize service bulletins, assembly instructions, troubleshooting guides, and support materials.
• Develop photos, drawings, sketches, diagrams, and videos that make technical procedures easier to follow.
• Partner with cross-functional teams to gather accurate information and keep documentation current.
• Support new product launches by ensuring technical support teams have the information they need.
• Maintain feedback loops with internal teams, suppliers, technicians, and customers to continuously improve documentation quality.