Technical Field Support Engineer
Summary
On-site field support engineer in Bengaluru who installs, configures, and troubleshoots Windows 10/11 desktops, Office 365/Outlook email, basic networking (DHCP, IP addressing, switches), and hardware like printers, barcode machines, and video-conferencing devices, resolving user issues via phone, chat, email, and ticketing tools.
Job Summary
We are looking for a Technical Support Engineer professional responsible for installation, configuration, and troubleshooting of hardware, software, operating systems, and network related issues. The candidate will provide technical assistance to users through phone, chat, and email while ensuring smooth functioning of IT systems.
Key Responsibilities :
1. Network & System Administration
• Basic knowledge of DHCP, Domain & Workgroup configuration
• Understanding of Private IP and Public IP addressing
• Knowledge of different network switch types
• Troubleshooting network connectivity and application issues
2. Email & Office 365 Management
• Email configuration and troubleshooting in Microsoft Outlook
• Knowledge of POP, SMTP, and IMAP protocols
• Understanding of PST and OST files
• Installation, configuration, and troubleshooting of Microsoft 365 (O365 Full Suite)
3. Operating System Management
• Installation, configuration, and troubleshooting of Windows 10 and Windows 11
• Patch management for desktops and laptops 4. Software Installation & Support
• Installation and configuration of: o Antivirus software o MS Office applications o Mailing clients and other business software
• First Level Troubleshooting (FLT) for software issues 5. Hardware Support
• Troubleshooting and maintenance of: o Desktops and laptops o Printers and scanners o Barcode machines o Video conferencing devices
6. Infrastructure Support
• Basic knowledge of UPS systems and earthing
• Configuration and troubleshooting of video conferencing systems
7. IT Helpdesk & Support
• Experience with ticketing tools for incident tracking
• Resolve user issues through phone, chat, and email
• Manage customer expectations regarding response time
• Escalate issues to the technical team when required
• Collaborate with technical support teams to resolve issues effectively