Technical Help Desk

Summary

On our Technical Help Desk team you will ​perform a variety of customer support and service duties according to established procedures​.

Job Responsibilities

Answers phone calls for customer issues

Resolves customer complaints, refers issues to qualified individuals

Issues service parts to fulfil customer orders

Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.

Qualifications

High school diploma or GED

Degree appropriate for the position or other equivalent training or experience

Excellent verbal and written communication skills

Ability to maintain positive composure in stressful situations

Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems

Previous experience with an MRP system and Microsoft Office Suite