Technical Help Desk Specialist (Nashville)

Description We are looking for a Tier 1 Support Specialist to join the Amazon Security Technology (SecTech) Help Desk, which is a globally distributed team collectively responsible for providing 24/7 first and second-line support for security device issues across hundreds of Amazon sites worldwide. The team handles reported security device faults, programming requests, and collaborative resolution planning with internal partner teams and external vendors. The team are employed by Upstream Risk …