Technical Infrastructure Support Engineer
Key Responsibilities
1. Infrastructure Implementation & Administration
Perform hardware sizing, installation, configuration, and deployment of IT infrastructure.
Manage and maintain server infrastructure, operating systems, and related components.
Implement, configure, and support cloud infrastructure and services.
Administer and configure VMware vSphere 7.x/8.x environments, including virtual machines and virtualization components.
2. Storage & Backup Management
Manage, configure, and maintain SAN (Storage Area Network) and enterprise storage systems.
Perform storage provisioning, capacity management, and performance optimization.
Manage backup and restoration operations using Veeam Backup & Replication and other backup solutions.
Ensure backup integrity, data recoverability, and compliance with backup policies.
3. System Monitoring & Performance Management
Monitor infrastructure availability, system health, capacity, and performance.
Prepare infrastructure performance reports and provide recommendations for improvement.
Identify, analyze, and resolve infrastructure incidents, technical issues, and system performance bottlenecks.
Perform root cause analysis and implement preventive measures to minimize recurring issues.
4. Security & Automation
Maintain knowledge of SSL/TLS certificates, configurations, and related security practices.
Utilize Ansible for infrastructure automation, configuration management, and operational efficiency.
Follow infrastructure security standards and operational best practices.
5. Technical Support & IT Service Management
Provide technical support and troubleshooting for infrastructure-related incidents and service requests.
Coordinate with internal IT teams, vendors, and relevant stakeholders to resolve technical issues.
Prepare and maintain technical documentation, configuration records, operational procedures, and handover documents.
Follow ITIL processes, including Incident, Problem, Change, and Service Request Management.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Experience in IT Infrastructure, System Administration, Infrastructure Engineering, or a related role.
Hands-on experience with VMware vSphere 7.x/8.x administration and configuration.
Knowledge of cloud infrastructure implementation and support.
Experience in server hardware sizing, installation, operating system administration, SAN, and storage management.
Experience with Veeam Backup & Replication or other enterprise backup and recovery solutions.
Knowledge of SSL/TLS, infrastructure monitoring, and performance reporting.
Familiarity with Ansible and infrastructure automation.
Strong troubleshooting, analytical, and problem-solving skills.
Understanding of ITIL processes and technical documentation.
Good communication and coordination skills, with the ability to work independently and collaboratively.