Inside Sales Representative

📍 King of Prussia, PA | Full-Time

🏢 Ives Equipment Corporation, an MCE Company

Our Inside Sales Representatives are the hub of the operation — the people our customers in pharma, biotech, industrial gas, defense, and food manufacturing rely on to quote accurately, process orders smoothly, and make sure nothing falls through the cracks. You will work side-by-side with our outside sales team, own a dedicated book of accounts, and play a direct role in the growth of a 70-year-old company that has built its reputation on technical expertise and responsive service across the Mid-Atlantic.

If you are organized, customer-obsessed, and thrive in a fast-paced technical sales environment, this is a role you can grow with.

Compensation & Benefits

We take care of our team with a full benefits package:

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What You'll Do

Own Your Accounts

• Serve as the primary inside point of contact for a dedicated set of accounts, building strong relationships and becoming the person customers trust to handle their needs.
• Manage inbound and outbound customer communication promptly and professionally, addressing questions, concerns, and escalations with urgency.
• Partner closely with outside sales representatives to support long-term account planning and growth strategies.

Drive the Sales Process

• Prepare accurate quotes and process orders efficiently, ensuring all customer-specific requirements are met.
• Monitor open orders for on-time delivery based on agreed customer expectations, proactively flagging issues before they become problems.
• Assist with submittal packages and supporting documentation for customer projects.

Keep Things Running Smoothly

• Maintain accurate customer and sales data in the CRM system, keeping account activity, order status, and communications current and accessible.
• Ensure all documentation, quotations, and purchase orders are processed accurately and on schedule.
• Communicate proactively with customers regarding order status, delivery schedules, and issue resolution.
• Prioritize customer requests and coordinate internal resources to meet delivery timelines.
• Generate sales pipeline and workflow reports for management on a regular cadence.
• Support continuous improvement of sales processes to increase efficiency and customer satisfaction.
• Collaborate across internal teams to coordinate order fulfillment and post-sale support for your accounts.