Technical Lead
Summary
Lead a backend team building AI-driven web apps in Python (Fast API), Vue.js, and cloud platforms (AWS/Azure), owning end-to-end delivery and collaborating with ML, DevOps, and product teams.
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for a technical lead to join our team and drive the development of our AI-driven applications.
Job Summary
We are seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agents to RAG integrations into productivity SaaS to optimized headless services and Data Bases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AI SaaS from prototype to production, ensuring our applications are robust, performant, and secure.
This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLM response API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities may shift, and be willing to own problems end-to-end.
Primary Job Responsibilities
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Lead a diverse, inclusive, high-performing engineering team
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Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization
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Contribute meaningful amounts of clean, efficient, tested, and scalable code
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Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed
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Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)
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Collaborating with data, ML, and DevOps engineers
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Build and optimize RAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI
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Develop and integrate agentic workflows using LangGraph and LangChain for multi-step reasoning and tool use
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Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation
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Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication
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Collaborating with UX/UI designers in Figma
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Ensuring the security and performance of the application’s server-side logic
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Troubleshooting and debugging issues to optimize the application's functionality
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Developing APIs for seamless front-end–back-end communication
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Keeping up-to-date with industry trends and emerging technologies
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Monitoring application performance and usage
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Keeping up-to-date with industry trends and emerging technologies
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Monitoring application performance and usage
Experience:
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Minimum of 5 years of experience in software development, with a focus on JavaScript frameworks and web applications
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Proven expertise in scalable web application with modern frameworks
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Used to work in an Agile environment
Skills/Abilities/Knowledge
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Strong programming skills in Python
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Proficiency in one or more back-end frameworks: Fast API
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Proficient in Vue.JS (preferred) or React
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Experience with Git and its CI/CD tools
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A continuous learning mindset to stay up-to-date with evolving web and cloud technologies
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Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)
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Understanding of server-side architecture and RESTful APIs
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Troubleshooting and debugging skills
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Familiarity with cloud computing platforms (e.g., AWS and Azure)
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Familiarity with security best practices
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Familiarity with Machine Learning model training and inference, especially LLMs
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Familiarity with agentic workflows and automation
- Familiarity with Machine Learning model training and inference, especially LLMs
Leadership
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Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools
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Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done.
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Excited to do hands-on technical work but equally excited to lead technical teams to peak performance
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Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think
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Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed
Education
- Bachelor's degree or more in Computer science or related field.
Languages
- Excellent conversational and written knowledge in English (C1 level minimum).
- French and Spanish language skills are a bonus.
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Backend framework: Fast API
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Automation framework: N8N, Pydantic or LangGraph
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Version control and CI/CD: Gitlab
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IDE: Cursor
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Impactful work. Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business.
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Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
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Competitive compensation. Attractive salary and benefits package.
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Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.