Technical Manager,AI VoiceAgent

ScribeEMR India Pvt. Ltd. is a healthcare technology and services company supporting U.S. healthcare organizations with a comprehensive range of solutions, including medical scribing, medical coding, revenue cycle management (RCM), virtual medical office services, and healthcare-related software development.

1. Official Name of the Designation: Technical Manager – US healthcare AI Voice Agents

2. Work Location: Hebbal Ring Road, Bengaluru

3. Work Timings: Full-time

4. Educational Qualifications/Skillsets Required:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

8–12 years of progressive software engineering experience with at least 4–6 years in a technical lead or manager capacity.

Hands-on experience building and deploying voice/conversational AI systems, speech to-text (STT), text-to-speech (TTS), and dialogue management platforms in production.

Strong understanding of LLM-powered conversational agents, prompt engineering, function calling, and agentic workflows (LangChain, LlamaIndex, Semantic Kernel).

Familiarity with U.S. healthcare workflows — patient scheduling, insurance verification, prior authorization, prescription refills, appointment reminders, and revenue cycle processes. Page 1 of 3 Leader in Virtual Medical Office Solutions

Experience with telephony and voice infrastructure — SIP, VoIP, WebRTC, Twilio, Amazon Connect, or Genesys; real-time audio streaming and low-latency voice pipelines.

Proficiency in Python and modern ML frameworks (PyTorch, TensorFlow); working knowledge of Node.js, ReactJS, or .NET for full-stack integration

. Experience with AWS, Azure, or GCP; containerization (Docker, Kubernetes); CI/CD tooling; and infrastructure-as-code (Terraform, CloudFormation).

Proficiency in relational (PostgreSQL, SQL Server) and NoSQL (MongoDB, Redis, Elasticsearch) databases; experience with vector databases (Pinecone, Weaviate) is a plus.

Proactive, self-starter mindset; excellent verbal and written English; strong client and stakeholder communication skills.

How to Apply: Apply through our website https://www.scribeemr.in/

NOTES: Please visit the following website to know more about us https://www.scribeemr.in/

If you still have any questions,

please write to vacancies@scribeemr.in