Technical Manager – DIIT & AI Projects-M2 (DIIT) M2-ITM-DIIT
Key Responsibilities
Strategic IT Delivery & AI Transformation
Lead the end-to-end project lifecycle—from solution evaluation and proposal preparation to initiation, risk management, budget control, change management, and post-implementation reviews.
Support the evaluation, architecture design, and deployment of enterprise systems, including ERP, CRM, case management, data integration, analytics, automation, and AI-driven solutions.
Technical Architecture & Infrastructure Leadership
Establish, maintain, and govern the technical architecture for core business systems.
Supervise and mentor a technical support team.
Provide hands-on technical guidance and expert escalation support for system design, development, testing, deployment, integration, enhancement, and transition to ongoing support.
Stakeholder Management & Governance
Coordinate seamlessly across cross-functional teams, internal DIIT units, end-users, vendors, and external delivery partners.
Ensure continuous improvement, smooth system transitions, and ongoing support for all enterprise applications.
Requirements
Education: Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or a related technology discipline.
Experience: Minimum 5 years of proven experience in IT project management, digital transformation, or enterprise systems implementation, including at least 1 year in a supervisory or team-lead role.
Competencies: Strong technical foundation, sound problem-solving abilities, stakeholder engagement, vendor management, and change management.
Strong track record in managing medium-to-large-scale IT projects, with direct experience in ERP, CRM, case management, data analytics, or AI implementations highly preferred.
Prior experience in NGOs, or social service sectors is an advantage.
(Note: Candidates with less experience or lower qualifications may be considered for an Assistant Technical Manager role.)
Regular staff can entitle benefits include annual leave, marriage leave, maternity leave, paternity leave, sick leave, compassion leave, family leave, filial leave, medical insurance, personal accident insurance, medical service discounts, MPF employer voluntary contribution up to 10%.
When necessary, prospective employee will be requested to undergo the Sexual Conviction Record Check (SCRC).
The Agency is an equal opportunity employer. Personal data provided by job applicants will be kept confidential and used for recruitment purpose for different posts in the Agency only. Applicants not hearing from us within two months from the date of advertisement may consider their applications fail. All personal data of unsuccessful candidates would be destroyed after 6 months of interview and after 3 months of receiving applications for those without interview.