Technical Manager

General

The Manager of Technical Services and M&R, has full responsibility over all M&R processes,

depot vendor management and the administration of SeaCube’s depot quality control processes

of the Asia Pacific Region.

Main Responsibilities

• Manage repair vendors/depots within the region

• Assess and establish a tariff of repair costs for the verification of off-hire estimate accuracy.

• Monitor and control overall depot off hire repair costs and repair quality.

• Handle and solve customer off hire dispute

• Manage the customer interactions required to obtain approval of off hire damages as efficiently as possible, including the handling of customer disputes.

• Handle all owner repair approval

• Handle all technical and M&R related issues as they arise, including dispute resolution.

• Perform physical depot audits of repairs, repair estimates and depot facilities.

• Administer all parts of the depot quality control program.

• Monitor activity and M&R reports using Electronic Data Interchange (EDI), manual reports, and internal systems

• Provide M&R and technical training to internal staff and SeaCube appointed depots.

• Understand the off-hire survey process, and manage surveyors hired to represent SeaCube’s interests as needed.

• Maintain good working relations with customer representatives, even in cases of dispute and dispute resolution.

• Understand the EDI process, to include identifying and correcting transmission errors, and working with depots to establish and improve their transmission capabilities.

• Perform other Ops and M&R related tasks/duties as required.

Qualifications & Skills

• Bachelor degree holder

• Sound technical knowledge educational background is preferred.

• Solid working experience in shipping industries and full understanding of the equipment flow of the shipping & container leasing industry

• Sound knowledge of refrigerated system of reefer containers.

• Good knowledge of IICL and Cargo Worthy inspection & repair standard & relevant coding.

• IICL certified inspector is an advantage.

• Experienced in performing physical depot audits & conducting depot training.

• Frequent travel is required.

• Fluent in speaking & effective writing in English and Chinese

• Excellent presentation & communication skills.