Technical Manager

• Oversee comprehensive technical support and the Odoo system across all branches.
• Lead support teams in branches, distributing tasks and monitoring performance.
• Ensure system stability and unify configurations and permissions across branches.
• Monitor support requests and performance indicators (response time and resolution) at the partnership level.
• Supervise the setup and operation of systems in new branches.
• Manage backup copies, updates, and data security.
• Submit regular reports to senior management on system performance and support.

Skills

• Bachelor's degree in Computer Science or Information Systems or related field.
• Experience of at least 6 years in technical support, including 3 years on Odoo.
• Experience in managing support teams across multiple branches or locations.
• Experience in manufacturing or distribution environments.
• Willingness to travel between branches as needed.
• Proficiency in both Arabic and English.
• (Help Desk) Ensure timely resolution of user requests.
• Oversee devices, software, networks, and work systems (ERP, point of sale, email, etc.).
• Comprehensive oversight of technical support operations across all branches.